Best of Earth911 Podcast: Seeing the How of Circular Customer Experience With Allen Adamson

Best of Earth911 Podcast: Seeing the How of Circular Customer Experience With Allen Adamson

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Can corporations construct round companies into their buyer expertise to earn a trusted relationship with the 81% of shoppers who say they’ll purchase extra services from manufacturers that assist them reside sustainably? We usually discuss in regards to the circular economy and its advantages for folks and the planet. Still, for a lot of, the round financial system feels like a whole lot of extra work to type and drop off supplies for reprocessing. People don’t just like the sound of “scale back and reuse” as a result of the media tells us it means “much less and worn out,” not “higher and good for folks and planet.”That narrative wants to vary. My particular visitor is Allen Adamson, writer of the brand new e-book, “Seeing the How: Transforming What People Do, Not Buy, to Gain Market Advantage.” Allen is a accomplice with Sustainability in Your Ear host Mitch Ratcliffe at international branding and advertising and marketing company Metaforce.

Allen Adamson, author of "Seeing the How" and co-founder of Metaforce
Allen Adamson, writer of “Seeing the How” and co-founder of Metaforce, is our visitor on Sustainability in Your Ear.

A extra sustainable financial system will likely be constructed on high-quality merchandise that last more and are energy- and water-efficient, representing new requirements of worth that embrace caring for the planet and making certain assets can be found for future generations. In “Seeing the How,” Allen proposes using eight distinct “lenses” to scrutinize an organization’s advertising and marketing, packaging, promoting, and promoting methods. The goal is to draw shoppers to novel round companies that promote the reuse of supplies and forestall them from ending up in landfills. Allen’s lenses — which embrace becoming a member of forces with different corporations and prospects, seeing like a concierge, and going the rental route — are paths to a round financial system with new native layers that make recycling, composting, reuse, donations, and repairs a seamless a part of each product expertise. Join in a brainstorming session about constructing sustainability into every part. You can discover “Seeing the How” on Amazon and Powell’s Books, and study extra about Allen and Metaforce at metaforce.com.